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1. How might top management have done better job changing Elektra products into a new kind of organization? What might they do now to get the empowerment process back on track?
The top management of Elektra Products, Inc. introduces a new era of involvement and empowerment in their organization. They only assigned selected managers to work on several problem-solving teams to come up on ideas on how to implement empowerment campaign. With this, only top management approved the objective of this plan. They should involve the middle managers and employees with the study team. Explain and give them understanding about the objective and be clear about the intended result of empowerment.
Top management might get empowerment back on track, by motivating their employees and gaining their trust. Clearly stating them the vision and mission of the empowerment plan. Also thru effective communication, employees concerns would be known and resolved.
2. Can you think of ways Barbara could have avoided the problems her team faced in the meeting with department heads?
If Barbara include the department heads with her meetings within the team with the study, she could avoid the problem of resistance. The department heads could give her more ideas and opinions concerning about the company. She should talk with department heads to be aware of what issues they want to address and how they address them. If all the concerns are to be known, they could provide their support in helping them to resolve the problems. Barbara would be able to discuss further her views on the concept of empowerment and ask them to come up with what they could do to make them choose to be empowered.